Privacy Policy

This Privacy Policy explains how Neosophical Labs Pvt Ltd (“Neosophical Labs”, “we”, “our”, or “us”) collects, uses, processes, stores, protects, and shares information in connection with our website, business operations, AI-native products, client engagements, partnerships, demonstrations, communications, and related services.

Neosophical Labs is an AI Venture Product Studio that builds AI-native products and also partners with businesses, founders, and organisations to design, develop, deploy, maintain, and scale technology products, automations, workflows, software platforms, and digital infrastructure.

This Privacy Policy applies unless a specific Neosophical Labs product, client agreement, order form, statement of work, or product-specific privacy policy states otherwise.

2.1Business, Contact, and Account Information

Name, business name, role, designation, email address, phone number, organisation details, website, location, and communication preferences.

Account, workspace, login, authentication, support, billing, subscription, proposal, contract, or onboarding information where relevant.

2.2Project, Product, and Service Information

Product briefs, brand information, technical requirements, process documents, workflows, business requirements, datasets, prompts, files, designs, product feedback, bug reports, meeting notes, roadmaps, project data, and other materials voluntarily shared by clients, partners, or users.

Information generated or processed while delivering product development, AI automation, consulting, design, engineering, integration, cloud, HR, ERP, payroll, marketing, content, analytics, or other technology services.

2.3Website, Device, and Usage Information

IP address, browser type, device type, operating system, language settings, approximate location derived from IP, pages visited, time spent, referrer pages, logs, diagnostics, cookies, and similar technologies.

Security logs, error logs, analytics events, form submissions, lead-source details, and communications with our team.

2.4Recruitment, Vendor, and Partner Information

Resume, portfolio, work samples, interview notes, compensation expectations, hiring communications, vendor details, tax or invoice data, and due diligence information where relevant.

• To respond to enquiries, assess opportunities, prepare proposals, execute contracts, onboard clients, deliver services, and manage business relationships.
• To design, build, test, deploy, maintain, improve, secure, and support AI-native products, software platforms, automations, integrations, and operational systems.
• To provide product strategy, technical delivery, project management, cloud deployment, maintenance, implementation, and managed technology support.
• To process invoices, payments, subscriptions, taxes, renewals, usage limits, procurement, and compliance obligations.
• To improve our website, communications, operations, security, diagnostics, analytics, and internal business processes.
• To comply with applicable law, respond to lawful requests, enforce agreements, prevent fraud, investigate misuse, and protect rights, users, clients, partners, and systems.

Clients, partners, and users decide what information they share with Neosophical Labs. Any project files, prompts, datasets, brand materials, technical information, product data, business information, confidential information, or personal data shared with us must be shared only where the sender has the lawful right and authority to do so.

Where AI systems, automation tools, cloud platforms, development tools, analytics tools, or third-party service providers are used to deliver services, information may be processed through those systems only as reasonably required for the relevant business purpose, client engagement, product feature, support request, security need, or legal obligation.

We do not sell client data or personal information. We do not use confidential client materials for public marketing, portfolio use, case studies, publication, resale, or model training unless the client gives separate written permission or the material has been made public by the client.

We may share information only where reasonably necessary with authorised team members, contractors, professional advisers, cloud providers, software vendors, AI infrastructure providers, payment processors, analytics providers, communication tools, legal authorities, or transaction counterparties involved in a merger, acquisition, investment, restructuring, or similar business event.

All such sharing is limited to legitimate business, service delivery, support, security, compliance, contractual, or legal purposes.

We retain information for as long as necessary to fulfil the purpose for which it was collected, provide services, maintain accounts, support products, comply with contracts, resolve disputes, meet legal, tax, accounting, audit, and security obligations, and enforce rights. Client project data may be retained or deleted according to the applicable agreement, statement of work, workspace settings, or written client instructions.

We use reasonable administrative, technical, and organisational safeguards designed to protect information, including access controls, secure authentication, encrypted transmission where applicable, restricted production access, backups, monitoring, and security reviews. No method of transmission, processing, or storage is completely secure. Clients, partners, and users are responsible for securing their own accounts, devices, credentials, integrations, and access permissions.

Information may be processed or stored in India or other jurisdictions where we, our clients, service providers, contractors, cloud providers, AI providers, or integration partners operate. Where required, we use reasonable contractual, organisational, and technical safeguards for cross-border processing.

Subject to applicable law, individuals may request access, correction, deletion, portability, consent withdrawal, restriction, objection, or information about processing. Requests relating to client-controlled workspaces, employee records, or partner-provided data may need to be routed through the relevant client, employer, administrator, or organisation.

Users in India may have rights under applicable data protection law, including rights relating to access, correction, erasure, consent withdrawal, nomination, and grievance redressal. Additional rights may apply to users located in other jurisdictions.

Our website and related services may use cookies, local storage, analytics tags, pixels, authentication tokens, and similar technologies for login, security, preferences, analytics, performance, lead tracking, and service improvement. Browser settings may allow users to block or delete certain cookies, but doing so may affect website or service functionality.

Neosophical Labs’ website and services are intended for business, professional, organisational, and commercial use. They are not directed to children. Clients and partners are responsible for ensuring that any personal data relating to minors is shared only where lawful and properly authorised.

We may update this Privacy Policy from time to time. Updated versions may be posted on our website or communicated through reasonable means. Continued engagement with Neosophical Labs after updates become effective constitutes acknowledgement of the revised Policy.

For business, privacy, account, billing, legal, or partnership notices, users, clients, vendors, and partners may contact Neosophical Labs Pvt Ltd through the official contact channel available on https://neosophical.com, or by post at:

All disputes, claims, grievances, proceedings, or causes of action arising from or relating to Neosophical Labs, its website, services, engagements, products, policies, or related documents shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.